Well, this case asks for some probing in order to pinpoint the problem.

What I can suggest:

  1. Do the stupid: connect the cable and reverse the plugs to double check its not the cable
  2. Double check all mixer settings so you are sure its not a routing issue with filters, fx, etc
  3. Open the mixer and keep the cable connected and gently wiggle some parts to check if the sound comes back. Which indicates a loose connection somewhere
  4. Get your multimeter and compare values to the working channels if those are identical. That might give you some clues
  5. If you can easily remove the opamps, you could swap them out with a working channel to see if that fixes the issue

Good luck!

And as you say you don’t need the phone channel, be careful not to break anything else. Accidents do happen when repairing.
Also, if you would need an extra phono in the future, you could always buy a phono preamp and connect the turntable to line input.

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