After several unanswered Tickets at Elektron I wrote a Message to them via the Contact Form - hopefully this will get any progress.
thanks for your amazing crafted Hardware Devices !
But it’s not enough to sell expensive cool Devices it’s also necessary to support Custmers if they have Problems. A lot of People have very big Problems with your Rytm Pads MKI and MKII. We already figured out in the Elektronauts Forum ( Pad sensitivity solution ) what exactly the Issue is and how to fix it. Unfortunately you guys don’t answer in this Forum - I know it’s not Elektron’s official Forum but I guess you know about and if you take care of good Customer Care you should be aware of. And you also do not answer to Tickets for Days. Maybe that’s a strategy but it makes Customers unsatisfied. I hope this Message will reach you and hopefully you will answer.
Thank’s a lot!