Ordered from elektron.se

H3XiD · 2014-05-20T06:30:55.000Z

Hi I was wondering if anyone could help me out and maybe shed a bit of light on Elektrons delivery process?

I recently made an order from the Elektron website for a Analog Rytm, I have received a receipt of payment via email in the form of pdf file.

My question is how do I track the order? It is supposedly being delivered via UPS to my home address in the U.K. I am concerned as It’s been 3 days and I have not received a tracking number or any form of expected delivery date from elektron, which I thought would have accompanied the receipt of payment in my e-mail’s inbox.

I have sent an email to elektron using their on-line form at elektron.se asking for similar information but I am yet to hear back from them.

Any help, knowledge, previous dealings or experience with Elektron would be appreciated

Thanks.

Signifier · 2014-05-20T06:38:57.000Z

Patience! Why not read the manual (again) while you’re waiting? It’ll be with you in a week or so once dispatched…

Dtroy · 2014-05-20T07:02:28.000Z

It took 2 weeks from when my order was confirmed and the payment received on Elektron’s behalf for my order to be shipped out. It took 3 days after that to deliver to NA. Patience…

H3XiD · 2014-05-20T08:44:47.000Z

Please forgive me if my post was looked inpatient. This was not what I intended to come across as.

I was just a little concerned as to what had happened to my order of over £1000 as limited information was provided from electron apart for a receipt.

If this is normal then perhaps I should just sit tight, but I found it a little strange .

Dtroy · 2014-05-20T08:48:30.000Z

Definitely normal. 2 weeks until I got my tracking number/information. Should be sooner with this batch tho!

xmit · 2014-05-20T08:58:51.000Z

it does seem a little odd - maybe chase them for the tracking no.?

I’m in the UK too : ordered mine friday afternoon - got tracking no. yesterday morning… I can see that my AR is currently in Copenhagen, scheduled to be delivered to me by end of thursday.

H3XiD · 2014-05-20T17:29:53.000Z

After sending an email direct to info@elektron.se i have received a response.

They reassured me my order has been processed correctly and should be with me at the end of this week.