Here’s my personal experience with Arturia:
First experience: borrowed a friend’s V-Collection for a while. I only bring this up because it relates to a point I will make further into this list. At the time license transfer was complicated, and I got a response time of 10 days on a support ticket.
Second Experience: bought a used Spark controller. Took 15 days before I was able to use it…and that doesn’t count shipping time. Both I and the former owner filed support tickets regarding the license transfer almost a full week before I received the item. In total the tickets were sitting for 20 days before they transferred the license. This is after receiving a response within 24 hours that it was in the queue.
Third Experience: bought a brand new Beatstep v1, sealed in the box. License did not work. Took 12 days from filing a support ticket to get the license activated. Luckily, a few days after my initial request, someone on their forums forwarded me the firmware update I needed before the license went through.
The build quality on both of the hardware instruments I owned was excellent. Highest quality encoders I have used on any music device by a long mile. Elektron ones feel like toy grade compared to them. The software for the Spark is buggy as hell and they ignore requests for simple bugfixes that have been around through six(?) revisions of the software. I sold both of these instruments because even though the hardware was rock solid, they seem to abandon products after a short development run then move on to the next best thing. As I mentioned above, they are also either understaffed in the support department or they need to do some housecleaning in that department. This does not inspire confidence in them as a company for me.
A friend of mine (who I know in person, not an internet friend) has owned both a Minibrute and one of the midi controllers (I don’t remember which one, but it was a 49 key one). The Minibrute had a busted keybed right out of the sealed box. It took 7 weeks before he got a replacement, which he sold immediately after he got because he was scared it was only a matter of time before something else would fall apart. He got rid of the midi controller (which he had no problems with and actually seemed to like) because my wife let him indefinitely borrow her Korg R3 and he liked the keyboard better than the one on the Arturia (and the R3’s keybed is one of my least favorite keyboards I have ever used, feels flimsy and cheap).
The Mini and Micro Brutes both look badass on paper, and the guy who designed them is a genius (he posts regularly on the electromusic diy site forum), but very little in my own experience other than cool videos I see on youtube would convince me to ever spend money on another product of theirs again.