Octatrack MK2 - A encoder not pressable anymore

So, i received my OTMII at release, and have been using the unit moderately.

The A encoder/pot/knob is not pressable/pushable anymore, it’s like the plastic knob is to deep, when i press it, the knob just stops at the chassi.

I wouldn’t say that i have been harsh or misshandled the device in any way, could this be factory related? I also noticed that it’s a bit less precocious compared to the other encoders.

Anyone else here with the same issues?

So, will Elektron repair the unit? How long does it usually take?

Just pull up the knob and check if encoder works.