LA Elektron guys save the day

DD · 2014-06-09T18:08:29.000Z

On a nut shell had a problem with my Analog Rytm straight out of the box… Murderrrrrrrr…
Placed a ticket on-line and called the LA office, they told me to bring it over.
Nicest people : ) left it over and got a call the next day that they managed to fix the problem!
Seriously best customer service I encountered for a long time in LA and outside of it.

Thanks Guys!

d2ba · 2014-06-10T06:51:15.000Z

what was the issue?

DD · 2014-06-10T07:39:44.000Z

Needed a firmware upgrade.

J0bey · 2014-06-10T08:07:34.000Z

Yeah, but what was the actual issues you were seeing when using the RYTM? Just wondering if I need a firmware update too!

DD · 2014-06-10T17:36:53.000Z

The pads were not responding when I first turned the unit on…
I was told that the issue only happened with a few of the first shipped units, they took care of that glitch so it will not happen again.