Returns are the cost of doing business with access to a larger pool of customers than only those within driving distance. Competitors offer the possibility of returns (often now without restocking fees). I wouldn’t shop at a local store that doesn’t accept returns, either.
For a retailer that does most of its business online, that’s essentially the same as a demo program; and the demos eventually get sold.
Plus, where else will those minty open box b-stock units come from?
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