HELP! White screen

Hi all, I’m a happy Elektron user, though yesterday my Rytm just all of a sudden stopped running in the middle of a jam. I wasn’t able to press any knobs so I did a hard restart, which resulted in a white screen. And since I haven’t been able to do anything anymore.

I powered it off for the night, restarted this morning; but no luck.
I tried to update the OS; no luck.
I tried to do a factory reset; no luck.
I checked the cables on the inside, unplugged & replugged; no luck.
I checked some other topics and it appears that it happened to some people with the Octatrack and some had it with their Rytm, but no clear sollutions have been presented.

I contacted support, but no answer as of yet.

Anyone, any idea?

Thanks!

You tried all the obvious things. Let’s hope Elektron gets back to you soon.

Sorry for taking a while to respond, but I have now answered your support ticket!

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