Got Syntakt yesterday! Transfer not working/endlessly refreshing?

The first time I connected Transfer it did this, and I had not initiated any file transfer. I had to turn off the Syntakt and shut down Transfer, then start them both again. The second time it worked, but this alarmed me. Thank you for replying!

This is a brand new Syntakt that has maybe 5 hours of use, and was purchased at Sweetwater. It turns out there is also a large thread about this in another area of the forum that I just found. If this winds up being RMA’ed, Sweetwater will be doing the RMA. I mentioned making a ticket because I wasnt sure if anyone was watching this area of the forum and I wanted to make sure I was doing this the right way.

This isnt burn-in, it is horizontal banding. Ive seen OLED burn-in, as well as LED ‘fade’, and this isnt that.

Sometimes you can see the banding following a menu element, such as in the pattern, project, or song menus where there is a thick white bar that selects the option you want. As that white bar moves up and down, I can see several horizontal bars that travel along side that white bar, dimming and slightly flickering other menu elements. From what others have posted in that thread, it seems like this issue usually gets worse and leads to an RMA. : /

This is a bummer, but I love the device and will RMA it ASAP if it happens. Im also a little bugged that I cant really control my hardware synths using Syntakt via my DAW unless I buy MIDI cables. I thought (because of forum posts, the Syntakt manual, and some youtube videos) that I could use MIDI over USB + Overbridge + Syntakt “MIDI machines” to send MIDI info to hardware synths using Bitwig. This doesnt seem to work, and now that Ive done more reading it sounds like this will only work using MIDI DINs? I tried to ask a question about this elsewhere but nobody replied.

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