I’ve just been told by Elektron that, as a U.S. resident, I need to send my Machinedrum to the L.A. repair center instead of the main one in Sweden. However, a couple friends have reported bad experiences there involving shoddy repairs and extra long waits (2+ months, unlike their claim of 2-4 weeks from receipt).
Has anyone sent things in for repair there, and if so, how was your experience?
If it’s a simple fix, it should be good and very quick.
Here’s my experience: link
Elektron claims that initial response times for support tickets are much faster now, and you seem to have got past that stage of the process already.
I had an issue with my AR. Left output was crackling sometimes. Worked with support remotely before sending it in. I sent it in on April 14th and got it back on April 22nd. Everyone was great. I am super pleased with the support I received.
No. It’s fine. They probably have some Elmers glue for your MD 
That’s a relief. Guess they were just going through some growing pains.
Hooray for not having to ship to Europe! 
yeah definitely start celebrating
it was ok. they responded nicely.
Mine took like 15 minutes or so to repair, but it was dirt or something, on a knob.
They did however returned my OT with little hairs inside the screen.
I got someone’s DNA inside the OT. I thought it was a experiment to make it more humane!