Hi, I might try clearing cookies and temporary internet files from the browser on both your mobile device and laptop, then try to access the site again, only just from your laptop this time.
If the internet connection is a mobile hotspot, I can’t see that being a reason to disallow site access. You’ll need to create an all new account but use the same email address as before so that the information between the old and new accounts can be cross referenced.
You can also email elektron directly to support@elektron.se if you need to report this issue and ask for help.
The original accounts still exist in some digital form, but everything since the site rebuild is new, so I think what happens is they will only link the old account and new account when someone contacts them with a problem. I’m just guessing about that last part, but it sounded like that’s how they intend to handle the transition.
There’s a bit more information about some of the site rebuild and account transfer issues other people have experienced contained in the thread that I’m linking below, if you want to look through it: