I’m getting “Oops something went wrong” messages when updating to 1.20. I have used both MacOS Ventura and Windows 11 systems.
I have also tried the legacy method, through Global Settings > System, etc. just to receive the same message.
BTW, I am using the original USB A Elektron cable that came with the unit.
Sometimes doing a factory reset would clear the error message until I restart again. Any suggestions?
Me too. This has been occurring since 1.10 actually, and 1.20 did not fix it.
Everytime I boot the device after some time, I’m getting this error.
I need to wait 30s for it to boot correctly.
But if I power it off and restart one hour later, same problem.
I’ve tried multiple factory reset, re-installing the 1.01 version, then installing 1.10 or 1.20 and it’s still there.
For now, I’m sending my unit back after discussing with Elektron support.
Crossing fingers this can be solved quickly, I was really hoping the 1.20 update would fix this issue.
I just sent a ticket to Elektron support. I will see what they have to say about it. I didn’t have this issue when I updated to 1.10.
I guess they will have to fix the installation bug in a new immediate release. Or replace the unit; it is just a few months old.
Upgraded to 1.20 seemed to go fine but only got the sy swarm and no sy raw machine
Did you, uhh… did you try tracks 9 through 11?
Same here.
“Oops something went wrong” happened to my brand new unit. Updated to 1.10 a few days ago and 1.20 via Transfer on an M1 Mac w/Monterey today. Tried a factory reset, got the oops error again. Rolled back to 1.10, everything was fine, upgraded again, oops error…
Left it a couple of minutes while typing a support email. Planned to roll back to 1.01 but tried another reboot and it worked. Ran an empty reset - good, then a factory reset - all good.
Lost my project, gotta be vigilant and backup before updating.
I got this error too and restarted it twice but it didn’t go away. Then I unplugged the USB and restarted again, and it booted fine. So at least for me, it didn’t like the USB connection on first boot (connected fine after that).
Yup my mistake.
Nevermind, turned it off after an hour or so of playing, turned it back on after 5-10 minutes and “Oops”
I don’t think it’s normal that a good number (and keeps growing) of users are experiencing this problem.
Any chance at Elektron releasing a new bug free version of the firmware update?
I had a similar issue with my launch day Syntakt that was never resolved via furmware reinstalls or a trip to Elektron’s service center so I got a new one.
Same error to me. I will send support ticket
Did you get your unit back and fixed
I’m sending mine back to it crashed when trying to update to 1.2 now says bootstrap failed upgrade crc error
Can’t get back into unit
Oh I had an issue upgrading to 1.2 it crashed can’t get back in does it take long to get them to repair and send back .
Did you get your unit back and fixed I’m sending mine cause it crashed during updating to 1.2
I just tried to update my syntakt and I keep getting a error msg boostrap error it didn’t update it had a error now I can’t get back into the system what do I do ? Please help . it won’t let me factory reset either tried FUNC power on it don’t do nothing how do i get back into this
Bootstrap upgrade - upgrade failed CRC Check – I can’t factory reset it FUNC while power on not doing anything I just keep getting a screen says. 1…TEST. 4… OS Upgrade – even when I hit 4 it just says Ready to recieve. – even with usb plugged in I can’t see it on my Transfer app anymore won’t show up as a device
please help how can I fix this I just got second hand it was working fine before the update hope someone can help fix
Hi and welcome. This sounds like one to take straight to Elektron support, Contact | Elektron . They might have another procedure you can try or might ask you to send your unit in. Hope all comes out okay.
I hope they can help me fix the problem or fix it – I bought it second hand I just really hope something can be done it sucks to spend allot to update it first day and get a error msg I can’t even use it or try it
CRC error — cyclic redundancy check error