Yeah, I don’t think anyone has had much luck contacting John at Eigenlabs for a while now ( years?). And their website has been down for a while I think.
Hardware support is therefore a concern … though in fairness, a few years back, I had an issue with my Alpha … and John did resolve it for me.
So maybe he is still available in these cases?!
Fortunately they open sourced the software, so as a community we are able to support the software side.
It’s a shame, I still love playing the Eigenharps, they are unique in their approach.
They kind of reach my ideal of playing like an instrument yet being able to utilize modern technologies ( laptops etc).
In a lot of ways ahead of their time, when released laptops etc weren’t quite powerful enough to drive both the eigenharp software and your daw/vsts - but a modern Mac does this all in its sleep 
But for now , all is good, we can enjoy these wonderful instruments /)
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