Direct Jump Bug

Ess · 2015-08-05T08:59:58.000Z

I would appreciate if you all could take some time to write down exactly how you use the Direct Jump feature – What is your intended use of it? And in what way it does not work – Explain the bug or issue.

Please be as thorough in your explanation as possible, mention all factors like external MIDI sync, pattern length, etc.

Also, please use our support system.
This information would be very helpful for us.

Thanks!

mekohler · 2015-08-05T17:32:27.000Z

Whaaaat? The feature should work as stated and not introduce any offsets to the pattern…

xidnpnlss · 2015-08-05T17:56:09.000Z

Glad to see to everyone still nipping at Elektron’s heels. This bug needs to be squashed, ASAP.

Seriously, Elektron, it’s been over a year. What gives?

Oh. Right: Overbridge.

jbone1313 · 2015-08-05T18:07:00.000Z

""mekohler"":

Whaaaat? The feature should work as stated and not introduce any offsets to the pattern…

Right. But, they need your use cases/details so that they can troubleshoot and fix the issue. The more info you give them, the faster and better bug fix you will get. Software development is hard. Please help.

AdamJay · 2015-08-05T18:23:43.000Z

""Simon"":

I would appreciate if you all could take some time to write down exactly how you use the Direct Jump feature – What is your intended use of it? And in what way it does not work – Explain the bug or issue.

Please be as thorough in your explanation as possible, mention all factors like external MIDI sync, pattern length, etc.

Also, please use our support system.
This information would be very helpful for us.

Thanks!

Will do!
Thank you!

secretmusic · 2015-08-23T18:11:44.000Z

""Simon"":

I would appreciate if you all could take some time to write down exactly how you use the Direct Jump feature – What is your intended use of it? And in what way it does not work – Explain the bug or issue.

Please be as thorough in your explanation as possible, mention all factors like external MIDI sync, pattern length, etc.

Also, please use our support system.
This information would be very helpful for us.

Thanks!

I have issued 3 tickets about this issue, all have been answered with “we might sort it after OB is finished”.
Ollie has publicly acknowledged the bug on this very forum.
It is very well documented, easily replicated, and frankly, completely unacceptable.
I find Elektron’s way of stalling on this issue very disturbing. There is a problem. It’s easy to identify. Fix it !
I will not fill up another ticket, I always get the same response and nothing gets resolved. Now that Overbridge is out of beta, what is the expected timeline for fixing this bug ??

Ess · 2015-08-24T07:42:25.000Z

""secretmusic"":

[quote=“Simon”]I would appreciate if you all could take some time to write down exactly how you use the Direct Jump feature – What is your intended use of it? And in what way it does not work – Explain the bug or issue.

Please be as thorough in your explanation as possible, mention all factors like external MIDI sync, pattern length, etc.

Also, please use our support system.
This information would be very helpful for us.

Thanks!

I have issued 3 tickets about this issue, all have been answered with “we might sort it after OB is finished”.
Ollie has publicly acknowledged the bug on this very forum.
It is very well documented, easily replicated, and frankly, completely unacceptable.
I find Elektron’s way of stalling on this issue very disturbing. There is a problem. It’s easy to identify. Fix it !
I will not fill up another ticket, I always get the same response and nothing gets resolved. Now that Overbridge is out of beta, what is the expected timeline for fixing this bug ??[/quote]
Hi,

I searched our support system very thoroughly and only found one ticket that actually explained the bug in detail and gave us a good user case.

Since I asked openly for you all to write us in detail how you are using it and what exactly is the issue I have gotten only one support case about it, which on a good note actually helped us out quite a bit!

This issue is not at all well documented. Posting on Elektronauts is not a valid way to report a bug.

I hope that we can fix this bug soon, but it’s definitely not an easy fix. I’m sorry that this has taken way too long.

dave_angel · 2015-08-24T08:55:53.000Z

""Simon"":

[quote=“secretmusic”][quote=“Simon”]I would appreciate if you all could take some time to write down exactly how you use the Direct Jump feature – What is your intended use of it? And in what way it does not work – Explain the bug or issue.

Please be as thorough in your explanation as possible, mention all factors like external MIDI sync, pattern length, etc.

Also, please use our support system.
This information would be very helpful for us.

Thanks!

I have issued 3 tickets about this issue, all have been answered with “we might sort it after OB is finished”.
Ollie has publicly acknowledged the bug on this very forum.
It is very well documented, easily replicated, and frankly, completely unacceptable.
I find Elektron’s way of stalling on this issue very disturbing. There is a problem. It’s easy to identify. Fix it !
I will not fill up another ticket, I always get the same response and nothing gets resolved. Now that Overbridge is out of beta, what is the expected timeline for fixing this bug ??[/quote]
Hi,

I searched our support system very thoroughly and only found one ticket that actually explained the bug in detail and gave us a good user case.

Since I asked openly for you all to write us in detail how you are using it and what exactly is the issue I have gotten only one support case about it, which on a good note actually helped us out quite a bit!

This issue is not at all well documented. Posting on Elektronauts is not a valid way to report a bug.

I hope that we can fix this bug soon, but it’s definitely not an easy fix. I’m sorry that this has taken way too long.[/quote]
I’ve filled a ticket in too, but sounds as if the quicker more of us do it, and detail how to recreate the bug; the quicker we’ll see a fix!
Let’s get on it guys, whoever has a moment, as it would be so good to get this bug fixed!

secretmusic · 2015-08-24T16:58:00.000Z

""Simon"":

[quote=“secretmusic”][quote=“Simon”]I would appreciate if you all could take some time to write down exactly how you use the Direct Jump feature – What is your intended use of it? And in what way it does not work – Explain the bug or issue.

Please be as thorough in your explanation as possible, mention all factors like external MIDI sync, pattern length, etc.

Also, please use our support system.
This information would be very helpful for us.

Thanks!

I have issued 3 tickets about this issue, all have been answered with “we might sort it after OB is finished”.
Ollie has publicly acknowledged the bug on this very forum.
It is very well documented, easily replicated, and frankly, completely unacceptable.
I find Elektron’s way of stalling on this issue very disturbing. There is a problem. It’s easy to identify. Fix it !
I will not fill up another ticket, I always get the same response and nothing gets resolved. Now that Overbridge is out of beta, what is the expected timeline for fixing this bug ??[/quote]
Hi,

I searched our support system very thoroughly and only found one ticket that actually explained the bug in detail and gave us a good user case.

Since I asked openly for you all to write us in detail how you are using it and what exactly is the issue I have gotten only one support case about it, which on a good note actually helped us out quite a bit!

This issue is not at all well documented. Posting on Elektronauts is not a valid way to report a bug.

I hope that we can fix this bug soon, but it’s definitely not an easy fix. I’m sorry that this has taken way too long.[/quote]
3rd ticket is posted.
my first ticket was submitted on august 20th, 2014 (a year ago ?!)
my second ticket was submitted on feb 20th, 2015.
i know one of my students also submitted at least one ticket on this issue as well.
This is Ollie’s confirmation that he knows the bug, and is able to recreate it:
Hi Stephane,

I have with your project files been able to recreate this issue. I have informed the developers and they are looking in to this right now.

Thanks for your help and hopefully this issue will be solved soon.

Regards,
Olle

On my second ticket, I was assured that the issue would be looked into, eventually, but that resources were currently allocated to Overbridge. I was also told that this bug was a conceptual issue, not a bug (?!)
so, instead of going around in circles, how about we move forward and fix this issue ?

avantronica · 2015-08-24T18:57:59.000Z

""secretmusic"":

so, instead of going around in circles, how about we move forward and fix this issue ?

‘Unacceptable’ … ‘mind-boggling’ … ‘disturbing’ … Things aren’t going to happen just because you keep having a tizzy (about an evidently difficult issue which has a fair workaround whilst they’re busy) ! How about just accepting that for now there are people still on beta versions of an already late Overbridge (i bet they’re working on that, just a hunch) and they may have many business plans which don’t become our business to derail; OT owners etc.
It’s irrelevant whether anybody gives a toss about OB, I’m not so fussed, but I’m not naive enough to imagine that they’ll stop that (whilst very late) & start fixing things I’ve earmarked as mission-critical when I become tired waiting. The melodrama is a bit tedious and as explained a few times, it’s totally futile here - Take it up with support, focus your energy on trying to pinpoint the killer nugget of info that’ll help them crack it - think it through, help yourself, help everyone else. Entitled moaning here is a chore to browse for those who try to contribute to a solutions based supportive forum etc; get some perspective - pickup machines e.g. have been flaky for a lot longer than this one btw, everyone’s got a different issue/want… a year is not that long for an issue to be unresolved, unfortunately, for all of us … actually, getting a response at all (& fbk here) is a bit of a win, look on the bright side & join the queue. peace

Olle · 2015-08-24T19:58:25.000Z

""secretmusic"":

3rd ticket is posted.
my first ticket was submitted on august 20th, 2014 (a year ago ?!)
my second ticket was submitted on feb 20th, 2015.
i know one of my students also submitted at least one ticket on this issue as well.
This is Ollie’s confirmation that he knows the bug, and is able to recreate it:
Hi Stephane,

I have with your project files been able to recreate this issue. I have informed the developers and they are looking in to this right now.

Thanks for your help and hopefully this issue will be solved soon.

Regards,
Olle

On my second ticket, I was assured that the issue would be looked into, eventually, but that resources were currently allocated to Overbridge. I was also told that this bug was a conceptual issue, not a bug (?!)
so, instead of going around in circles, how about we move forward and fix this issue ?

The issue here is that there is a mixup of a few different issues and also some user errors. Because this bug you have reported and reported very well is not the same as an issue that makes the pattern cue, instead of change directly. Or if you change to a pattern with a shorter length than the pattern/beat synced to.

What we ask for is that when you say you have the Direct Jump Bug, please also specify what you are experiencing because we are not all talking about the same issue here. When you report we need to know about your setup and settings. A sysex dump of the project attached to the case like you did works great, and together with a reported behaviour, as well a expected behaviour, this gives us more material for faultfinding and an insight in how people are using the machine.

This is a tricky one, and direct jump with external sync, external sequencers, MIDI clock jitter, individual track length, clock divisions, reset counters and reaction times from key pressing all working together can be confusing. Your information was very good, but except for one or two more good reports there are mostly user errors and confusion about the above co-working systems.

If those of you who are experience the “Direct Jump Bug” contact support explaining the issue and you will get to know if there is something wrong or if there is a misunderstanding in how the machine shall behave.

I’m very sorry that it has taken so long to address this issue and I have nothing against you Secret Music. You are a good musician, advanced user and shares a lot of knowledge and resources with the community. But please be patient.

//Olle

Cocker · 2015-09-10T21:33:30.000Z

Lots of love given to direct jump in the latest OS.

Anyone tried it out yet ?

Won’t be able to try myself for a few days

mkdsl · 2015-09-11T06:57:54.000Z

""Cocker"":

Lots of love given to direct jump in the latest OS.

Anyone tried it out yet ?

Won’t be able to try myself for a few days

I did, and while it is less occurring, it’s not eradicated. Still getting it with some patterns set to inf.

mkdsl · 2015-09-11T07:09:52.000Z

Think it’s doable with button mashing pattern changes. Could be useful to shift the whole pattern a step back for some cool breakdowns. It seems it won’t budge with a moderate approach (pressing pattern change once per pattern or thereabouts)

xidnpnlss · 2015-09-16T18:24:02.000Z

I have just been playing around with it with three patterns at 51/64 (don’t ask), polyrythmic tracks set to infinite…seems fine to me.

Whole mess of fun.

jbone1313 · 2015-09-16T20:44:40.000Z

""xidnpnlss"":

I have just been playing around with it with three patterns at 51/64 (don’t ask), polyrythmic tracks set to infinite…seems fine to me.

Whole mess of fun.

“Hey guys, this tune is in 51.”
“A-one, A-two, A-one, two, three…fifty, fifty one HIT IT!”

xidnpnlss · 2015-09-16T20:50:14.000Z

""jbone1313"":

[quote=“xidnpnlss”]I have just been playing around with it with three patterns at 51/64 (don’t ask), polyrythmic tracks set to infinite…seems fine to me.

Whole mess of fun.

“Hey guys, this tune is in 51.”
“A-one, A-two, A-one, two, three…fifty, fifty one HIT IT!”[/quote]

1-2-3.1875, 1-2-3.1875…

mkdsl · 2015-09-17T13:34:26.000Z

As a matter of fact, I’m still getting a lot of skipped steps. . Seems to be related to the timing of the pattern selection, the nearer I am to the end of the pattern, more likely to skip a beat… possibly related to patterns with different lengths, will explore further

panelist · 2015-09-17T21:12:57.000Z

when I had problems it would usually be around step 14 – if I selected the next pattern just ever so slightly before or on step 14, it would induce the skip error. I could not always replicate it because the change was always selected based on my own personal “feel” of when to do it. this was on 16 and 64 step programs even. the update seems to have squashed that bug, but I have not tried in patterns set to other LEN values.

mkdsl · 2015-09-18T09:08:57.000Z

I think it now stumbles when the two patterns differ in length (16 and 32 ie)
And yes, when changing near the end of the pattern.