Digitone - Several numbered keys not responsive

Hello , I’ve just brought a secondhand digitone and it’s my first elektron device.

I’ve just turned digitone on for first time and noticed several numbered buttons didn’t light up
numbers 1 ,4, and 7

And they omit no sound when I press them when on a preset

I’ve just done a factory reset and test and it said no error
I did a key test and key number 1 lit up the screen yellow
I’ve tried Google and mostly advice on stuck buttons rather than none responsive ones
Is there anything I can do further
I’ve just sent email to elektron but summer holidays and slower response than normal
I don’t want to start a return to retailer if it’s something set up on device that would make a key unresponsive , is there a way to clear any issues that would make a certain key not play a preset
Any help would be amazing thank you

Sorted issue , I had chromatic mode and turned on keyboard fold on
Now all numbered tabs are playable

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Welcome to the forum! And enjoy your Digitone then. It’s a box of FM magic! :+1:

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Hi Oxenholme thank you for your kind words
I’m just going through the quick start guide and manual and I’ve just paid for synthdawg’s digitone guide so hopefully I can start my elektron and FM journey once I get my head around device and workflow
Totally overwhelmed at moment hence my original first post and misunderstanding of chromatic mode
But I just wanted to test that knobs pads encoders all worked and when only certain numbered pads worked I was worried
I’m sure this forum will be so useful for newbies like me
Take care

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I’ll be perfectly honest in that yes, it’s helpful to know how the parts of the machine interact, but as far as using digitone to create new sounds the easiest and most productive thing to do is just play around.

If everything sounds like garbage you can always erase and start over, or just start a new project. Nothing is permanent and while FM synthesis can have narrow sweet spots, Digitone is unusually forgiving in that regard.

Following tutorials is definitely helpful, but at the same time it can be difficult to absorb new information which you have zero groundwork for interpreting. If you’ve already played around a bit and have gone through the algorithms, seen the parameters and figured out a little of how they interact, then guides and tutorials will be much more useful to you. The manual will always be your best friend, it will rarely let you down.

First thing I’d focus on (which you absolutely should watch a couple tutorials about) is using the sequencer, the sound pool, and locking parameters/notes/modulations to individual steps. Once you think you have a little bit of an idea of how the sequencer works, familiarize yourself with it just using the presets to fill a pattern sequence in a new project and eventually you’ll probably hit a wall with the voice allocation, at that point it’s good to learn about the voice page and how to lock voices to tracks or what to expect and how to avoid running out of polyphony.

Shoving a whole pie in your face is the worst way to eat it. Cut it into manageable slices, enjoy them a piece at a time and pretty soon you’ll be full up and thinking about how good the pie was.

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Hello Shigginpit
Thank you for replying to my question
You have given me some great advice and I appreciate you taking the time to offer your guidance
I’ll start in small sections and move on as I get a grasp of sequencing p-locks soundpool etc especially as it’s my first elektron device.
Cheers