Connecting New Unit Upgrade Firmware?

Not having any luck in C6 nor Xfer.

Models not being recognized.

Plugged into USB.


Is there a trick to getting a new Model recognized in order to update firmware?

Thank you

Here is my issue.

I only can connect w C6 if I am not in config mode.

How do I connect to C6 after entering function/startup config mode?

I hit the 4 as directed for OS.

At this point, device not showing in C6 to send upgrade.

Only recognized NOT in config mode by C6.

I appreciate it.

I did not use C6. I just used the Transfer app (downloadable from support page). Try the following…

Connected Model Samples via USB (turn the device on)

Hit the settings button (just below the LED) and select Upgrade

Open the Transfer app

Select Model Samples in MIDI In and MIDI Out in the Transfer app

Drag and drop the firmware upgrade file to the Transfer app.

I hope that helps!

Here is the link to the Transfer app

Yeah had no issues with Dtak or Dtone
Shocked this hasn’t gone smooth

Appreciate it

No go.


I got it thank you for your help.

Way better than the usual “read the manual” snark on here.

Much obliged.