I’m based in the UK and thinking of buying an Analog Heat from Thomann.
Does anyone know if Thomann supply units to the UK with a UK PSU?
Thanks
My novation circuit from thomann shipped with a U.K. PSU. 2 weeks ago
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Thanks
Is this import customs paid by Thomanns guaranteed by Thomanns does anyone know. Has anyone ordered from them recently. I spoke to them and they say it will be but you know how things go wrong with custom fuck ups.
Cheers
Yes, what you see is what you pay.
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yup. Recently purchased and can confirm as well. Their customer support is the sweetest. If you still have questions, don’t be shy to ring them.
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Thanks guys. How long is the shipping in these times? Do they use Ups or Fedex do you know?
How long was the delivery shipping? Thanks
last time i ordered from thomann to the UK i think it took around a week-ish. pre b****t it used to be quicker
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Cheers.
Ordered an Arturia Keystep Pro on 19th October usually takes 4-6 days but nothing has showed up yet 8 days later, emailed them yesterday and got this reply
Good afternoon,
Thank you for your email.
I have checked your order and can see that it is currently in transition from Germany to the UK. Please note, the tracking details will not be updated until the order has cleared customs and this can take about 2-4 working days.
As soon as UK Mail receives the parcel in the UK, an update will appear on the online tracking details and they normally make delivery soon after. Your tracking number is …
If there are no new updates within the next 1 - 2 working days please let us know so that we can investigate the shipment with the courier.
Kind regards,
So I guess I’ll just have to wait it’s day 8 now
Ordered a subharmonicon from them and it appears too be being supplied with an EU to UK adapter (at no extra cost) rather than a UK PSU.
Not sure I’m keen on this approach.
Have emailed them for more detail.
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Not good enough imo. Not a fan of adaptors… Lets see what they have to say.
…usually, all psu’s come with various adapters to just click them into the body of that psu these days…
it’s all just various variations of different “noses” to plug into the socketformat of ur country…
real different psu are only needed if a product comes from a country that has an obvious different basic powergrid concept…like the states that run what?..120?..while europe and pretty much the rest of the world runs between 220 and 240, which can be handled easily by the same psu…
There’s a part of me thinking that too, but the EU plugs are pretty clunky, size wise, and if you add an adapter on, then that’s, well…extra clunk.
If there are switchable prongs, then I’m fine with that, but there would be no reason to ship with an adapter in that case.
I’d like to see what thomann has to say - i do hope it’s not a new status quo.
I bought my SP 404 Mk2 from Thomann. They sent it with the European plug in the box and a UK kettle lead for no extra cost.
Unfortunately the SP doesn’t use a kettle lead so I’m not really sure why they did that.
Fortunately however, I live in Spain for 10 months of the year so it worked out better for me.
I’ve also got loads of other gear that uses kettle leads so it’ll probably come in useful.
I’m pretty sure that there’s a legal requirement for European shops to supply a UK legal plug when supplying an item to a UK buyer but this may have been an EU thing, so post-Brexit it could be now there’s no obligation to do so. However, Thomann were known to not be great at sticking to this even when the UK was in the EU.
Most of the adapters you tend to get thrown in for free from European shops aren’t approved for use in the UK as they are not always fitted with a fuse or a functional earth pin. The good news is that sourcing a converter plug from Amazon or similar is fairly cheap and they’re less bulky than a two pin plug into an adapter.
Then again, if the equipment you’re buying is rated between 100v -240v then you can just fit it with a UK plug yourself.
I don’t think that’s true ? If you’re talking about ‘wall-wart’ adaptors, they’re almost never fused ( the fuse will be in the equipment )& as they’re usually for use with double insulated gear the earth pin is just a dummy (often plastic!) as all it does is open the mating holes in the socket. It’s absolutely fine to simply ( make sure your main socket or power strip is switched off first obviously ! ) use a screwdriver to push the earth-pin contact down to then plug the 2-pin adaptor into the socket / power strip. If you’re going to be moving the device around, taking it out to gigs etc then get a 2-pin → 3-pin adaptor so you can plug-in. But there is no earth on double insulated gear.
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Probably not worth a to and fro on this, I was just referring to the legislation which suggests a fixed conversion plug is fitted, but of course that’s to cover everything including high powered items, equipment in businesses, PAT testing as well as home electricals.
Your method sounds inventive…might not try it though 
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They’ve replied and said that their stock is supplied with EU PSU/plugs by default and they can’t change that. They also said they always ship with appropriate cables/connectors if delivering to UK/Eire/Malta/Gibraltar at no extra cost.
Something that @Yodabe mentioned reminded me that I’ve had kit from them that had IEC connectors - kettle leads - and they supplied additional UK leads on top of the EU ones in the box - this was years ago (pre-brexit)
I may also have had kit with switchable prongs.
In any case, I seem to have been lucky enough not to run into this over the years - and it’s also the reason for my initial surprise…that and being a bit twitchy about buying from the EU in case of any hidden issues.
It’d be nice to know what you’re getting into from the spec sheet on their site, if you’re not getting something that’s “universal” (i.e. IEC and switchable-prong PSUs), so I’ve offered that as feedback.