Brand New Octatrack MK2 Constant Crashing


#1

I just got a new octatrack and it crashes constantly with the below error.

I have tried upgrading to 1.31, formatting the cf card, and doing the function test which passed

I put in a support ticket but idk elektrons turn around time and only have a few days to exchange with guitar center


#2

Clearly faulty. Return it to Guitar Center for an exchange under warranty. This should be independent from the trial return period (at least it is here in the EU).