Just to say I’m really impressed with Elektron customer support.
Recently I had weird issue with Machinedrum - space invaders/weird signs in test mode and on startup. No matter what I did I couldn’t boot the machine properly. I sent it over and had it back within a week. Straight back for my gig, all the files still on the +Drive. Super happy! 
*user advice, back up all your files, its less stressful once things like that happen. I could practice the set on my mates MD in the meantime.
I wanna add +1000 points for Elektron customer support. I had a warranty repair for my OT. The Elektron repair shop in LA (Alex) was responsive, friendly, and helpful with my shipping issues. I really appreciate the commitment.
Had a similarly great experience. Got an Analog Rytm in the second batch purchased from their site. Item arrived with a Japanese user manual. They got me an English one later that week along with some stickers and an Elektron lanyard I still use with my keys.
Nice to hear I’m not the only one
Since my post i had Octatrack fixed, as knobs started to give up after 5 years of use and got whole new front panel added for free! So pleased, it looks and feels like new now! 
My experience is the same. Really great, fast customer service. Mine was a relatively small issue (my overdub USB port broke) but Elektron immediately agreed to replace and shipped quickly. Great job Elektron!
My experience with B&H (New York) where i bought the item was less good. Because the fault occurred more than 30 days after purchase they were not prepared to do anything other than tell me to contact the manufacturer. Thats not what i think of as customer service. In most countries thats not even a legal response (retailer is obligated to fix/replace the goods they sell as long as its in warranty period). I guess we all have the opportunity to shop where we feel its best to do so and i’ll be keeping this experience in mind as i purchase equipment in the future.