BAD quality assurance at Elektron?

[keredsenoj]

Octa is €1,449.00 EUR - Bad QC is unacceptable at this price - a premium product should have premium encoders - I have had an A4 arrive with 3 encoders skipping wildly - inconsistent encoder feel and sticking encoders on a Heat - maybe a korg Volca for €150 I’d let pass - but this is taking the piss. Guess they are making room in the market for another innovative company with a quality product to make their mark.

[Open_Mike]

I did! My post’s sometimes are only vaguely related! I’m a flippin chatter box, especially after morning coffee, I love to talk about whatever, and this thread needs more comedy relief!
I’ve been a hippie, not been a hippie, been a hippie, etc…
I do offer hippie tech support around my parts…
I also take showers and don’t smell like patchouli…

[re5et]

its good to read that qa is improving , both on hardware and hopefully in software/os .
and you being able to respond is a step forward in customer care too.

ive had no issues with digitakt hardware but the OS side has been disappointing , not with the tricky weird bugs that may be hard to recreate , but i think the simple obvious issues annoy me more …issues the average user will find within 10 minutes of turning on the unit.

OS issues on old units i suspect have been acknowledged internally but someone has made a call not to fix it , its not financially viable or technically viable , and may cause more upset if you publicly acknowledge it is not going to be fixed.

there are many well known practices in software development that can be employed nearing a release candidate/public release (paired programming , soak tests, test plans etc)… perhaps i’m off topic as this is software side and i’m sure your team are aware of them too.

as you say , i think judging the success/ failure is difficult if only looking at forum feedback , but the loud minority will have a big impact on perception.

i had to return an sh01a as it was faulty . if theres a quick turnaround/replacement it helps a lot.

[keredsenoj]

Don’t get me started about Freezing and lockouts - cowboys

[Meriphew]

I’ve also wondered if some retailers are simply reselling the returned/defective units instead of sending them back to Elektron.

[Open_Mike]

Quotes from Moog:

"It’s plugged in and turned on for 48 hours. This allows each of the circuit board’s capacitors, resistors and LED lights to have electricity passed through them for long enough to identify any faulty components. “There are thousands of these little parts in every instrument, and if any of them are going to fail that’ll happen typically in the first 24 hours of use,” says DeBardi. “So if an LED light’s gonna burn out, it’ll happen on our rack, and we can fix it at the next step of the process as opposed to it happening two months into being in somebody’s home studio.”

"We’re ensuring that the way that the instrument is interacted with is a perfect experience; our technicians are trained to know how every knob should feel, how every key should react, what every waveform should look like and sound like, so that when you are interacting with the instrument that experience is perfect every time. So those calibration technicians will actually go through and turn every knob, press every key, perform every major function that the instrument is designed to perform to ensure that they are perfect before it goes out the door.”

[sabana]

That happens a lot. Especially with niche expensive products. Check serial nos dont match!