Dont forget, Elektron are a small company. About 50 employees at the last count. Assuming thats split between Sweden, and USA (or anywhere else they have permanent offices)
Someone correct me if I’m wrong.
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Last time they got back to me was few months ago, I’m just waiting for a clarification on a no-issue-anymore-topic, so I guess they’re pretty busy working the more serious topics first (of which they probably got plenty).
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Something similar happened on my Digitakt. (also see this reddit thread: Reddit - Dive into anything not me, but same issue)
Happened while using overbridge. Makes me wonder.
Anyway, I talked with support about it late last year. I haven’t been able to reproduce it, but i basically just never start it up while plugged into usb, with overbridge running. Can’t risk it 0_0
1 Like
If it’s a bug it could take months or even longer as updates are not that regular. Usually a Warranty claim is to do with hardware related faults. It’s best to document the bug report it, highlight the impact. Then if possible find yourself a workaround. I’m not overly surprised they are not getting back on a software bug, as it gets recorded for devs to deal with and they move on, as it would get included in a planned future update if it is reproducible and effects the customer base.
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I was on Elektron support, woah-oh… radio. 
They’d had my (out of warranty) Analog Heat MKII since mid-December of 2022. It just arrived back here yesterday!
It was missed and an FX+ was purchased in the meantime. To me, the length of time was forgivable since they were able to repair it at no additional cost to me outside of shipping. Now it has a new display window, a new navigation encoder… and a new FX+ friend as well.
I do feel like I had to prod Elektron support a few times to get it back sooner, yet I can’t say for sure whether my asking for an update truly helped to increase the priority at all. They at least replied to me and their communication was good for my peace of mind.
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Kudos for your patience. A 5 month wait would’ve had me fuming.
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You know what, I didn’t even think of that.
If you can hit swap to Overbridge once your unit is on, that might be a workaround for now.
1 Like
Same
Yes, with a company with these few employees and that many devices in the wild, even if they confirm a successful repro and have a fix ready for the next pending build, the next build may be waiting for the other priority fixes and no updates will be externally available/observable.
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Here’s the bug post!
Let me know if you need any more info. No pressure to test it out, but wanted to make sure it was documented somewhere for others to see ; )
Appreciate the feedback, everyone! Means a lot! <3
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you’ve got response? I’ve submitted two bugs with video and audio evidence and at least one of them been confirmed by another rytm user but didn’t get any response yet…
I don’t actually expect to get response soon as I know that they’ve been occupied with the AHFX launch and there was that show just recently so they are probably busy rn, also I don’t think bug fixes being rolled out as soon as a bug was reported so I’m pretty patient about it…
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Me and my big mouth, okay, I will aim to try to, but i am seriously not that captivated by overbridge and probably somewhat of a noob by forum standards
at least @alechko has come to our mutual rescue for now, phew (good points too) !
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please do send me the ping of shame here if i don’t reply soon-ish-ish, i am old and forgetful and having looked in detail at the steps i realise it’ll take time as i’d be using this in ways i never have … i’m a standalone user, Live on my elderly Mac is 10, Live on my recent Mac is 11, but i am reluctant to put OB (or anything i don’t know i will use regularly) on that ‘clean’ audio machine … i did put transfer on through necessity, so your other issue may be easier to try, hopefully!
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Hahahahaha don’t worry about it man! No pressure.
I just updated my transfer + overbridge and I was able to back up a project that I couldn’t before. So that’s a good sign.
I’m not expecting anything, I just figured I better put up or shut up if I’m going to complain about a bug ; )
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̶S̶o̶ ̶b̶u̶m̶m̶e̶d̶.̶ ̶G̶o̶t̶ ̶m̶y̶ ̶O̶T̶ ̶b̶a̶c̶k̶ ̶f̶r̶o̶m̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶t̶o̶d̶a̶y̶ ̶n̶o̶w̶ ̶m̶y̶ ̶R̶Y̶T̶M̶ ̶i̶s̶ ̶f̶’̶d̶ ̶u̶p̶ ̶a̶g̶a̶i̶n̶.̶
̶I̶ ̶s̶e̶n̶t̶ ̶m̶y̶ ̶R̶Y̶T̶M̶ ̶i̶n̶ ̶f̶o̶r̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶a̶ ̶y̶e̶a̶r̶ ̶a̶g̶o̶ ̶b̶e̶c̶a̶u̶s̶e̶ ̶t̶h̶e̶ ̶p̶a̶d̶s̶ ̶s̶t̶a̶r̶t̶e̶d̶ ̶t̶o̶ ̶b̶e̶ ̶u̶n̶r̶e̶s̶p̶o̶n̶s̶i̶v̶e̶.̶
̶T̶o̶o̶k̶ ̶9̶ ̶m̶o̶n̶t̶h̶s̶ ̶a̶n̶d̶ ̶w̶h̶e̶n̶ ̶I̶ ̶g̶o̶t̶ ̶i̶t̶ ̶b̶a̶c̶k̶,̶ ̶i̶t̶ ̶w̶o̶u̶l̶d̶n̶’̶t̶ ̶e̶v̶e̶n̶ ̶b̶o̶o̶t̶ ̶u̶p̶.̶ ̶I̶ ̶s̶e̶n̶t̶ ̶i̶t̶ ̶b̶a̶c̶k̶ ̶a̶n̶d̶ ̶t̶w̶o̶ ̶m̶o̶n̶t̶h̶s̶ ̶l̶a̶t̶e̶r̶ ̶r̶e̶t̶u̶r̶n̶e̶d̶ ̶w̶o̶r̶k̶i̶n̶g̶.̶
̶I̶’̶v̶e̶ ̶b̶a̶r̶e̶l̶y̶ ̶u̶s̶e̶d̶ ̶i̶t̶,̶ ̶a̶n̶d̶ ̶n̶o̶w̶ ̶e̶a̶c̶h̶ ̶v̶o̶i̶c̶e̶ ̶i̶s̶ ̶m̶e̶s̶s̶e̶d̶ ̶u̶p̶.̶ ̶T̶h̶e̶y̶ ̶m̶a̶k̶e̶ ̶a̶ ̶s̶t̶a̶t̶i̶c̶ ̶s̶o̶u̶n̶d̶ ̶b̶u̶t̶ ̶n̶o̶t̶h̶i̶n̶g̶ ̶m̶o̶r̶e̶.̶
̶
̶U̶g̶h̶ ̶
̶I̶ ̶w̶a̶s̶ ̶s̶o̶ ̶s̶t̶o̶k̶e̶d̶ ̶t̶o̶ ̶g̶e̶t̶ ̶e̶v̶e̶r̶y̶t̶h̶i̶n̶g̶ ̶g̶o̶i̶n̶g̶ ̶a̶g̶a̶i̶n̶.̶
̶I̶ ̶p̶u̶t̶ ̶i̶n̶ ̶a̶n̶o̶t̶h̶e̶r̶ ̶t̶i̶c̶k̶e̶t̶ ̶f̶o̶r̶ ̶m̶y̶ ̶f̶r̶e̶a̶k̶i̶n̶g̶ ̶R̶Y̶T̶M̶.̶
̶I̶t̶ ̶w̶a̶s̶ ̶w̶o̶r̶k̶i̶n̶g̶ ̶b̶e̶t̶t̶e̶r̶ ̶b̶e̶f̶o̶r̶e̶ ̶I̶ ̶s̶e̶n̶t̶ ̶i̶t̶ ̶i̶n̶ ̶f̶o̶r̶ ̶n̶e̶w̶ ̶p̶a̶d̶s̶.̶
̶N̶o̶t̶ ̶s̶u̶r̶e̶ ̶w̶h̶a̶t̶’̶s̶ ̶g̶o̶i̶n̶g̶ ̶o̶n̶ ̶a̶t̶ ̶e̶l̶e̶k̶t̶r̶o̶n̶.̶
*updated below
Under warranty still? I’d be asking for a replacement and/or a warranty extension seeing as you’ve been without it so long.
Man I would be livid if I was being charged for repairs and I had to send it back three times and be without it for a year. It would feel very much like you’ve got my money and you’re taking the piss, and even worse again if you’re being charged for repair on top of that.
Surely they just approach repairs for the most part like a laptop by replacing parts, testing the device and getting it sent back asap. And then seeing if the faulty bits can be refurbished at their leisure and not on the customer’s clock?
I really hope it’s just a combination of really bad circumstantial luck causing the issues (not that that helps you at all).
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̶I̶ ̶o̶n̶l̶y̶ ̶g̶o̶t̶ ̶c̶h̶a̶r̶g̶e̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶i̶n̶i̶t̶i̶a̶l̶ ̶p̶a̶d̶ ̶r̶e̶p̶l̶a̶c̶e̶m̶e̶n̶t̶.̶ ̶
̶I̶t̶ ̶w̶a̶s̶n̶’̶t̶ ̶c̶h̶e̶a̶p̶.̶
̶W̶h̶e̶n̶ ̶I̶ ̶g̶o̶t̶ ̶i̶t̶ ̶b̶a̶c̶k̶ ̶f̶r̶o̶m̶ ̶t̶h̶a̶t̶ ̶i̶t̶ ̶w̶o̶u̶l̶d̶n̶’̶t̶ ̶b̶o̶o̶t̶ ̶u̶p̶ ̶a̶n̶d̶ ̶t̶h̶e̶y̶ ̶s̶e̶e̶m̶e̶d̶ ̶t̶o̶ ̶f̶i̶x̶ ̶t̶h̶a̶t̶ ̶f̶r̶e̶e̶ ̶o̶f̶ ̶c̶h̶a̶r̶g̶e̶.̶ ̶
̶W̶h̶a̶t̶ ̶s̶u̶c̶k̶s̶ ̶i̶s̶ ̶a̶l̶t̶h̶o̶u̶g̶h̶ ̶t̶h̶e̶ ̶p̶a̶d̶s̶ ̶w̶e̶r̶e̶ ̶n̶o̶t̶ ̶w̶o̶r̶k̶i̶n̶g̶ ̶w̶h̶e̶n̶ ̶I̶ ̶i̶n̶i̶t̶i̶a̶l̶l̶y̶ ̶s̶e̶n̶t̶ ̶i̶t̶ ̶i̶n̶,̶ ̶t̶h̶e̶ ̶v̶o̶i̶c̶e̶s̶ ̶d̶i̶d̶ ̶a̶n̶d̶ ̶e̶v̶e̶r̶y̶t̶h̶i̶n̶g̶ ̶w̶a̶s̶ ̶g̶r̶e̶a̶t̶ ̶e̶x̶c̶e̶p̶t̶ ̶t̶h̶e̶ ̶p̶a̶d̶s̶.̶ ̶
̶B̶a̶c̶k̶i̶n̶g̶ ̶i̶t̶ ̶u̶p̶ ̶f̶o̶r̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶w̶i̶t̶h̶ ̶"̶T̶r̶a̶n̶s̶f̶e̶r̶"̶ ̶b̶e̶i̶n̶g̶ ̶i̶n̶ ̶f̶l̶u̶x̶,̶ ̶I̶ ̶h̶a̶d̶ ̶t̶o̶ ̶r̶e̶b̶u̶i̶l̶d̶ ̶a̶l̶l̶ ̶m̶y̶ ̶t̶r̶a̶c̶k̶s̶ ̶i̶n̶ ̶t̶h̶e̶r̶e̶ ̶a̶n̶d̶ ̶l̶o̶s̶t̶ ̶s̶o̶m̶e̶ ̶t̶h̶i̶n̶g̶s̶.̶ ̶
̶I̶t̶’̶s̶ ̶n̶o̶ ̶l̶o̶n̶g̶e̶r̶ ̶u̶n̶d̶e̶r̶ ̶w̶a̶r̶r̶a̶n̶t̶y̶,̶ ̶I̶’̶v̶e̶ ̶h̶a̶d̶ ̶i̶t̶ ̶s̶i̶n̶c̶e̶ ̶i̶t̶’̶s̶ ̶r̶e̶l̶e̶a̶s̶e̶.̶ ̶
̶I̶ ̶t̶a̶k̶e̶ ̶g̶o̶o̶d̶ ̶c̶a̶r̶e̶ ̶o̶f̶ ̶m̶y̶ ̶s̶t̶u̶f̶f̶ ̶t̶h̶o̶u̶g̶h̶,̶ ̶a̶n̶d̶ ̶I̶’̶m̶ ̶d̶e̶f̶i̶n̶i̶t̶e̶l̶y̶ ̶n̶o̶t̶ ̶h̶a̶p̶p̶y̶ ̶a̶b̶o̶u̶t̶ ̶i̶t̶.̶ ̶
̶I̶t̶ ̶f̶e̶e̶l̶s̶ ̶l̶i̶k̶e̶ ̶i̶t̶ ̶g̶o̶t̶ ̶w̶o̶r̶s̶e̶ ̶f̶r̶o̶m̶ ̶s̶e̶n̶d̶i̶n̶g̶ ̶i̶t̶ ̶i̶n̶ ̶f̶o̶r̶ ̶r̶e̶p̶a̶i̶r̶s̶.̶ ̶
̶T̶h̶a̶t̶ ̶f̶i̶r̶s̶t̶ ̶t̶i̶m̶e̶ ̶I̶ ̶g̶o̶t̶ ̶i̶t̶ ̶b̶a̶c̶k̶ ̶f̶e̶l̶t̶ ̶s̶u̶p̶e̶r̶ ̶b̶a̶d̶,̶ ̶b̶e̶c̶a̶u̶s̶e̶ ̶i̶t̶ ̶w̶o̶u̶l̶d̶n̶’̶t̶ ̶e̶v̶e̶n̶ ̶b̶o̶o̶t̶ ̶u̶p̶.̶
̶I̶ ̶c̶a̶n̶’̶t̶ ̶h̶e̶l̶p̶ ̶b̶u̶t̶ ̶w̶o̶n̶d̶e̶r̶ ̶i̶f̶ ̶w̶h̶o̶e̶v̶e̶r̶ ̶w̶o̶r̶k̶e̶d̶ ̶o̶n̶ ̶i̶t̶,̶ ̶e̶v̶e̶n̶ ̶t̶e̶s̶t̶e̶d̶ ̶a̶n̶y̶t̶h̶i̶n̶g̶ ̶t̶o̶ ̶m̶a̶k̶e̶ ̶s̶u̶r̶e̶ ̶i̶t̶ ̶w̶a̶s̶ ̶w̶o̶r̶k̶i̶n̶g̶.̶
̶I̶ ̶d̶e̶f̶i̶n̶i̶t̶e̶l̶y̶ ̶f̶e̶e̶l̶ ̶i̶f̶f̶y̶ ̶a̶b̶o̶u̶t̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶r̶i̶g̶h̶t̶ ̶n̶o̶w̶.̶
̶
̶I̶ ̶t̶o̶o̶ ̶h̶o̶p̶e̶ ̶i̶t̶’̶s̶ ̶j̶u̶s̶t̶ ̶s̶o̶m̶e̶ ̶u̶n̶l̶u̶c̶k̶y̶ ̶c̶i̶r̶c̶u̶m̶s̶t̶a̶n̶c̶e̶s̶ ̶a̶n̶d̶ ̶n̶o̶t̶ ̶a̶ ̶r̶e̶f̶l̶e̶c̶t̶i̶o̶n̶ ̶o̶f̶ ̶p̶o̶o̶r̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶a̶t̶ ̶h̶i̶g̶h̶ ̶c̶o̶s̶t̶s̶.̶
*updated below
̶A̶ ̶f̶e̶w̶ ̶y̶e̶a̶r̶s̶ ̶a̶g̶o̶ ̶I̶ ̶s̶e̶n̶t̶ ̶i̶n̶ ̶m̶y̶ ̶O̶T̶ ̶b̶e̶c̶a̶u̶s̶e̶ ̶I̶ ̶m̶e̶s̶s̶e̶d̶ ̶u̶p̶ ̶t̶h̶e̶ ̶U̶S̶B̶ ̶p̶o̶r̶t̶ ̶p̶u̶t̶t̶i̶n̶g̶ ̶a̶ ̶p̶l̶u̶g̶ ̶i̶n̶ ̶c̶r̶o̶o̶k̶e̶d̶.̶
̶I̶t̶ ̶d̶i̶d̶n̶’̶t̶ ̶t̶a̶k̶e̶ ̶v̶e̶r̶y̶ ̶l̶o̶n̶g̶ ̶t̶o̶ ̶g̶e̶t̶ ̶i̶t̶ ̶r̶e̶p̶a̶i̶r̶e̶d̶,̶ ̶b̶u̶t̶ ̶i̶t̶ ̶w̶a̶s̶ ̶b̶u̶g̶g̶y̶ ̶a̶f̶t̶e̶r̶ ̶t̶h̶a̶t̶.̶
̶I̶ ̶w̶a̶s̶ ̶g̶i̶v̶i̶n̶g̶ ̶E̶l̶e̶k̶t̶r̶o̶n̶ ̶t̶h̶e̶ ̶b̶e̶n̶e̶f̶i̶t̶ ̶o̶f̶ ̶t̶h̶e̶ ̶d̶o̶u̶b̶t̶ ̶a̶n̶d̶ ̶k̶i̶n̶d̶ ̶o̶f̶ ̶i̶g̶n̶o̶r̶i̶n̶g̶ ̶i̶t̶.̶ ̶
̶M̶y̶ ̶O̶T̶ ̶f̶i̶n̶a̶l̶l̶y̶ ̶c̶r̶a̶p̶p̶e̶d̶ ̶o̶u̶t̶ ̶a̶n̶d̶ ̶I̶ ̶j̶u̶s̶t̶ ̶g̶o̶t̶ ̶i̶t̶ ̶b̶a̶c̶k̶,̶ ̶a̶n̶d̶ ̶t̶h̶e̶y̶ ̶d̶i̶s̶c̶o̶u̶n̶t̶e̶d̶ ̶t̶h̶e̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶b̶e̶c̶a̶u̶s̶e̶ ̶I̶ ̶c̶o̶m̶p̶l̶a̶i̶n̶e̶d̶ ̶a̶b̶o̶u̶t̶ ̶h̶o̶w̶ ̶l̶o̶n̶g̶ ̶t̶h̶e̶y̶ ̶h̶a̶d̶ ̶m̶y̶ ̶R̶Y̶T̶M̶,̶ ̶a̶n̶d̶ ̶t̶h̶e̶y̶ ̶m̶e̶n̶t̶i̶o̶n̶e̶d̶ ̶i̶n̶ ̶t̶h̶e̶ ̶e̶m̶a̶i̶l̶ ̶s̶o̶m̶e̶t̶h̶i̶n̶g̶s̶ ̶o̶n̶ ̶m̶y̶ ̶O̶T̶ ̶s̶h̶o̶u̶l̶d̶’̶v̶e̶ ̶b̶e̶e̶n̶ ̶f̶i̶x̶e̶d̶ ̶t̶h̶e̶ ̶f̶i̶r̶s̶t̶ ̶t̶i̶m̶e̶ ̶I̶ ̶s̶e̶n̶t̶ ̶i̶t̶ ̶i̶n̶.̶
̶I̶ ̶w̶a̶s̶ ̶h̶o̶p̶e̶f̶u̶l̶ ̶a̶n̶d̶ ̶o̶p̶t̶i̶m̶i̶s̶t̶i̶c̶ ̶u̶n̶t̶i̶l̶ ̶t̶o̶d̶a̶y̶.̶ ̶
̶N̶o̶w̶ ̶i̶t̶ ̶j̶u̶s̶t̶ ̶s̶e̶e̶m̶s̶ ̶t̶o̶ ̶m̶e̶ ̶l̶i̶k̶e̶ ̶E̶l̶e̶k̶t̶r̶o̶n̶ ̶r̶e̶p̶a̶i̶r̶s̶ ̶a̶r̶e̶ ̶s̶u̶p̶e̶r̶ ̶j̶a̶n̶k̶y̶.̶ ̶
̶F̶e̶e̶l̶s̶ ̶l̶i̶k̶e̶ ̶I̶’̶m̶ ̶s̶e̶n̶d̶i̶n̶g̶ ̶m̶y̶ ̶g̶e̶a̶r̶ ̶i̶n̶ ̶a̶n̶d̶ ̶p̶a̶y̶i̶n̶g̶ ̶f̶o̶r̶ ̶i̶t̶ ̶t̶o̶ ̶c̶o̶m̶e̶ ̶b̶a̶c̶k̶ ̶i̶n̶ ̶w̶o̶r̶s̶e̶ ̶s̶h̶a̶p̶e̶.̶ ̶
̶
̶T̶h̶e̶ ̶l̶a̶s̶t̶ ̶y̶e̶a̶r̶ ̶h̶a̶s̶ ̶b̶e̶e̶n̶ ̶a̶ ̶c̶o̶m̶p̶l̶e̶t̶e̶l̶y̶ ̶d̶i̶f̶f̶e̶r̶e̶n̶t̶ ̶ ̶e̶x̶p̶e̶r̶i̶e̶n̶c̶e̶ ̶t̶h̶a̶n̶ ̶a̶b̶o̶u̶t̶ ̶6̶ ̶y̶e̶a̶r̶s̶ ̶a̶g̶o̶ ̶w̶i̶t̶h̶ ̶a̶n̶ ̶A̶4̶.̶
̶T̶h̶e̶y̶ ̶f̶i̶x̶e̶d̶ ̶t̶h̶a̶t̶ ̶u̶p̶ ̶q̶u̶i̶c̶k̶,̶ ̶a̶n̶d̶ ̶i̶t̶ ̶c̶a̶m̶e̶ ̶b̶a̶c̶k̶ ̶w̶i̶t̶h̶ ̶b̶r̶a̶n̶d̶ ̶n̶e̶w̶ ̶k̶n̶o̶b̶s̶ ̶a̶n̶d̶ ̶w̶o̶r̶k̶e̶d̶ ̶f̶l̶a̶w̶l̶e̶s̶s̶l̶y̶ ̶s̶i̶n̶c̶e̶.̶ ̶
̶F̶e̶e̶l̶s̶ ̶l̶i̶k̶e̶ ̶s̶o̶m̶e̶t̶h̶i̶n̶g̶ ̶i̶s̶ ̶o̶f̶f̶
*updated below
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I think it’s hard to find good workers for anything anywhere these days…
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