Analog Rytm Purchase Woes

analogback · 2014-06-25T02:32:29.000Z

does the pad respond in test mode?

cluetokalo · 2014-06-25T03:21:41.000Z

Because it’s intermittent, it’s hard to test in this way. It happens off and on. In the end I just had my phone ready to record it when it was going on, sent this through to Elektron, they talked me through some troubleshooting, and in the end said it would need to head back to Sweden.

analogback · 2014-06-25T03:51:03.000Z

yeah intermittent problems are difficult and in the end you have to trust in their judgement. however, similar issues have been reported on here about unresponsive pads and afaik has been resolved by reloading software etc. in the end, if it can’t be replicated in test mode then it’s a software issue. you could do some extensive testing in test mode by leaving the machine on for a couple of days and hitting the pad every time you walk past it! there’s no voodoo involved, it’s either a faulty pad, a bad solder connection or a software problem. it might pay to do the test, or you surely have to send it back and that may be more painful!

Elektronot · 2014-06-25T04:18:07.000Z

Get rid of it. You know you want to. Stay persistent with Elektron, and if you if you’ve done business with that distributor before its in their best interest to accommodate you. Get what you want, you’re paying for it.

cluetokalo · 2014-06-25T04:45:18.000Z

Thanks guys, I appreciate the advice. When it was at its worst I did an immediate factory reset and the issue was still happening when it booted back up. I don’t know if this would indicate it to be a hardware issue, but the problem is that even now when it’s been working for a couple of days I just don’t have the confidence in the unit.

dimi3 · 2014-06-25T05:07:33.000Z

One thought, if you bought it in the US send it to them for fixing. you should be able to get a waiver on the tax on the return.

TrabanT · 2014-06-25T05:30:11.000Z

hey there. i am sorry what is happening to you!

here my 2ct:

i would ask elektron to refund the unit in full (minus some whatever money you both find fair) and then buy it again from your local retailer … you may will have to undergo the same procedure again and again in the next few years while warranty lasts … so why not wait a few more months , good luck bro

Accent · 2014-06-25T06:02:58.000Z

Have out contacted the US distributor you purchased from? It may not be as convenient as dealing locally, but depending on where you purchased it, they may be you best bet in covering this issue. I know Sweetwater gives you 2 years of coverage…if I’d purchased through them (for example), I’d have them sort it out…maybe they can come to an agreement with Elektron so you can send it direct instead of Oz>U.S.>Sweden. Maybe more convoluted, but ultimately less hassle than trying to ask for the good graces of a retailer who you didn’t purchase through.

analogback · 2014-06-25T06:04:01.000Z

yeah its disappointing for sure… i would wait until the next OS release to rule out any software bug that is uncovered. if its not fixed then… send it back

cluetokalo · 2014-06-25T06:43:54.000Z

Thanks again guys, I really appreciate all the kind words. Yeah, it’s definitely been a bummer.

I have to mention that the Oz distributor has been good about it (I do have a relationship with them), and haven’t been weird about helping out (the guy I spoke to on the phone actually said that he had also been excited about the AR and would have considered importing it as well, considering you just couldn’t get them here). I don’t think I can expect them to make it their priority though, and don’t feel comfortable pestering them about it. I also haven’t heard from Elektron on whether they’ve worked with them to ship a replacement unit or not. It’s not clear who my point of contact is supposed to be.

I messaged Elektron again today to see if there’s any news, so hopefully I’ll have a better idea of the situation soon and how long it might take to get sorted. Will keep you posted.

tertior · 2014-06-25T10:35:39.000Z

I hope this is not a faulty weld, but as you say the assets of 2 pads I think more has to be done running.
Tap the pads in question dozens of times (quietly)
And at the same time start the procedure for a change and if it suits you have minimum two years to change it.
Good luck.

IVAN_B · 2014-06-27T10:16:42.000Z

Hey,

The AR is faulty. It has warranty. Send it back. There is no “deal” with any retailer that overwrites the law. No matter how you imported or where you bought the unit as long as you have the invoice you are covered.

Send it back.

snowcrash · 2014-06-27T10:23:28.000Z

""ivanberes"":

The AR is faulty. It has warranty. Send it back. There is no “deal” with any retailer that overwrites the law. No matter how you imported or where you bought the unit as long as you have the invoice you are covered.

Side note: Although it makes it easier for both parties, in some countries warranty is not tied to the invoice. So when you loose the invoice the seller is bound by law to hand you out a copy of the invoice on request.

Elektronot · 2014-06-28T02:16:22.000Z

""TrabanT"":

you may will have to undergo the same procedure again and again in the next few years while warranty lasts …

Are bad machine’s that common??

TrabanT · 2014-06-28T09:46:19.000Z

""Elektronot"":

[quote=“TrabanT”]you may will have to undergo the same procedure again and again in the next few years while warranty lasts …

Are bad machine’s that common??[/quote]
hey Elektronot … i didnt make myself clear … if he has another fault with the same machine he would have to go through the same hassle again and again
I would say Elektron gear is built VERY reliable! but there are problems, but elektron keep their words on a proper replacement and repair policy IMHO

Elektronot · 2014-06-28T12:00:36.000Z

""TrabanT"":

hey Elektronot … i didnt make myself clear … if he has another fault with the same machine he would have to go through the same hassle again and again
I would say Elektron gear is built VERY reliable! but there are problems, but elektron keep their words on a proper replacement and repair policy IMHO

Oh, ok. Gotcha. Thank you for the info.

dimi3 · 2014-06-28T18:07:47.000Z

did the update help?

cluetokalo · 2014-06-29T09:18:47.000Z

Thanks again everyone for your thoughts.

Dimi3, I haven’t tried the update yet, but will over the next couple of days. As mentioned, the last few times I’ve tried the machine it’s seemed ok. This is without doing anything new to try to fix it (I had previously tried lots of factory resets and updating the OS). So it’s difficult for me to know if it’s a software issue that somehow righted itself out of nowhere, or a dodgy pad that’s improving itself the more it’s played.

After seeing the videos I sent through Elektron seemed to think it warranted me sending the unit back to them, and other more technically-minded friends (whose advice I sought) seemed to think it was likely to be a hardware issue.

The problem is that there’s no real way for me to be sure, and just the chance that it’s a hardware issue that could rear its head at a later date (especially mid-performance) makes me not really trust the unit. As TrabanT said, the fact that it’s been a bit of a process to get this far with a replacement unit makes not want to take a chance on this one and see what happens. I feel like I should just follow this though now and be 100% sure about the unit (as much as you can be, anyway).

cluetokalo · 2014-07-10T02:42:33.000Z

Hi guys. Just wanted to let everyone know that I got a replacement unit from Elektron through the Oz dealer, who were incredibly nice about helping out. I’m really happy to finally have a machine that’s totally solid.

IVAN_B · 2014-08-28T06:23:46.000Z

Yeah! Enjoy your Rytm!