A4 purchased in UK came with Euro power supply?

rob_lee · 2014-08-14T09:15:24.000Z

Just received my Analog Four ordered from a UK store (DV247) and it came from Germany??? I only realised when I opened the box and it had a Euro power supply with the 2 prongs so how is this? After checking the UPS tracking it says it was coming from Germany?? Errr I ordered from the UK. I don’t wanna use this power supply and also I don’t have a travel adapter. Surely orders from the UK should come with a UK plug in the box no?
Anyone else in the UK had this when ordering from DV247?

Rob

rob_lee · 2014-08-14T09:45:11.000Z

Never mind I just contacted the store and they’re sending the correct power supply out today. They display the item as in stock on their website BUT then they ship me one from Germany as I tracked it via UPS… ?
Anyways sorted now.

Rob

gigerbone · 2014-08-14T09:46:49.000Z

Yeah, I had the two prong plug sent with my A4 from DV247 back when they’d just been bought out, the name’s the same but it’s not the same company and most of the stores got closed.
It’s basically the same adaptor wherever you buy it and can be used anywhere in the world, it just needs an adaptor to make it compatible with your power socket.
They did actually send a two-to-three pin adaptor with my unit but that was just after the change of ownership so perhaps they’re not doing it now, that doesn’t seem right though.
I did ask them why they were sending out the two pin leads and they sent me a UK figure of 8 lead and avoided the question.

rob_lee · 2014-08-14T09:49:53.000Z

""gigerbone"":

Yeah, I had the two prong plug sent with my A4 from DV247 back when they’d just been bought out, the name’s the same but it’s not the same company and most of the stores got closed.
It’s basically the same adaptor wherever you buy it and can be used anywhere in the world, it just needs an adaptor to make it compatible with your power socket.
They did actually send a two-to-three pin adaptor with my unit but that was just after the change of ownership so perhaps they’re not doing it now, that doesn’t seem right though.
I did ask them why they were sending out the two pin leads and they sent me a UK figure of 8 lead and avoided the question.

Thanks for the reply mate. Here’s the reply I got from DV247
I sent a UK figure of 8 lead in the post. Should be with you tomorrow.
You can use your shaver cable in the meantime if you have one.

The only difference between the EU and UK version is the figure of 8 lead.

Regards
Felix

Dubkutter · 2014-08-14T09:50:57.000Z

Go out and buy an adapter or the side that plugs into the mains
is a standard domestic power lead, you must have one of those
with a British plug on the end.
All should work no problems.

rob_lee · 2014-08-14T09:53:51.000Z

""Dubkutter"":

Go out and buy an adapter or the side that plugs into the mains
is a standard domestic power lead, you must have one of those
with a British plug on the end.
All should work no problems.

Well I would have done that but it’s not the point mate. They said the item was in stock in a UK store when I ordered and I expect a UK power supply with a UK item yet this A4 was sent from Germany so infact it wasn’t in stock to begin with. Anyways they’re sending me the correct one today so it’s sorted.
Cheers

gigerbone · 2014-08-14T10:10:31.000Z

""rob_lee"":

Thanks for the reply mate. Here’s the reply I got from DV247
I sent a UK figure of 8 lead in the post. Should be with you tomorrow.
You can use your shaver cable in the meantime if you have one.

The only difference between the EU and UK version is the figure of 8 lead.

Regards
Felix

So it clearly costs them less to separately post out the lead which should have accompanied the product only if the customer questions it.
I thought I was buying a product, which was showing as “in stock”, from the UK warehouse I’d bought from in the past …a real shame as I’d had nothing but good experiences with Digital Village, definitely one of my favourite music shops, RIP.

rob_lee · 2014-08-14T10:19:13.000Z

I’m just happy they’re sending it out to me although they shipped it from Germany. In stock isn’t always true at all lol.
Anyways tomorrow i’ll be able to use all my 3 Elektrons A4/AR/OT so i’m happy.

Rob