A4 - no sound - no led's - blank screen - burnt smell = f***ed?

The topic title says it all - I think my 3 month old A4 kinda died.
Turned it on and at first it seemed totally dead - switched it off and back on again because I was freaked out and then I got a blank screen - nothing else.
It is not responding to anything I do.

I held Function when turning it on a third time to try to get to factory reset thinking it might do the trick but nope… nada :frowning:

I contacted Elektron earlier today and I am waiting on a reply.

Any other advice or calming words of wisdom out there please?

Are you 100% sure you are using the proper psu?

1 Like

Most definitely not using the wrong PSU - I have hardly any other units here and it would be fairly impossible to mix things up because I leave the A4 wired up anyway.

Probably looks like a return/exchange then. Haven’t heard of this behavior before. Normally people with multiple elektrons try the wrong psu and similar results can happen.

Best of luck to you.

1 Like

Thanks - I would love to have more than one Elektron instrument but they are a bit too pricey for me - have to save up or forfeit a holiday!

I just hope I can get it exchanged soon and get back into it. It’s such a brilliant piece of gear - (when it was working of course :dizzy_face: )

Holidays are overrated when there are elektrons to be had!

Exactly the same thing (except the burnt smell) happened to my Octatrack a few months ago. After a little delay, support got back to me and asked some basic questions. A little while later it went in for repair under warranty. It seemed from the repair report that a cable (from power supply to main board, I guess) had come loose. I imagine that it was a 5 minute job to fix it.

You will likely nee to send your AF to a repair centre (perhaps via your retailer) to get it repaired under warranty.

Here’s my story in full:
http://www.elektronauts.com/t/elektrons-repair-service/3058/24204

Thanks for your post and the link to your earlier experience -it seems like the same problem indeed (@PeterHanes)

I’ve still not heard from Elektron but after reading your story I expect not to hear for a while. Right now I find this extremely irritating though it is encouraging that others’s believed the turn around on these kind of issues was dealt with efficiently.

I contacted the online retailer where I bought the unit and am in the process of boxing it up to send everything back. I have all the packaging - everything in the same condition as when I received it - I am hopeful it will be resolved quickly.

Shit happens…

1 Like