A rant because I‘m so angry! (they try to sell open boxes as new!)

earwolf · 2024-01-26T12:31:02.263Z

I had this before, DV in the UK. I complained, got an apology and a new replacement but never shopped there again. It was clear that they tried it, and some people don’t complain.

gekkonier · 2024-01-26T12:39:30.133Z

And to answer it to the point:

Yes, they should. A seller does not need to accept a customer, If one does it the third time I wouldn’t want that customer. It’s your right to say: no I don’t want to sell you anything.

Thoman sells goods as b-stock, with a few bucks off. That is acceptable.
Amazon does it too (warehouse deals,…).
If a shop does not want to do this they should not offer online service.

Other than that: I was there, and the guy lied. How in any way could I knew that thing wasn’t a store display model where more than one had their hands on it?

x0x · 2024-01-26T12:39:48.270Z

gekkonier:

First of all, they shouldn’t lie, okay?

It was just a question. Maybe the answer is Yes they should be sold as B-Stock. I don’t know the answer.

gekkonier · 2024-01-26T12:52:04.979Z

I just wanted to say: It’s the customers right to send 2 weeks back without give any reason (if it’s not food, etc) where I live, and it’s the sellers right to NOT sell to you if he doesn’t want to.
Exactly because of that.
If I get an opened box from an online shop I have really no way at all to know if it had this journey 3 times. That’s why this right exists here in eu.

chiasticon · 2024-01-26T13:02:54.902Z

this is why it’s fun to buy from ProAudioStar in the states. it’s the opposite. “open box” items at a discount that are definitely brand new/not opened.

gekkonier · 2024-01-26T13:04:20.899Z

A concept with future

J3RK · 2024-01-26T14:49:52.103Z

People tend to abuse that privilege which really sucks. “I’m going to buy a brand new synth, play it for a few days, and if I don’t like it, I’m going to send it back”. I think this is a pretty slimy thing to do. But then, it’s also pretty slimy to sell things that were returned as brand new. Not a fan of either.

gekkonier · 2024-01-26T14:52:49.927Z

Me too.
Thats why I would like to buy local. If I can, and if i trust.

thetechnobear · 2024-01-26T14:59:20.415Z

gekkonier:

Other than that: I was there, and the guy lied. How in any way could I knew that thing wasn’t a store display model where more than one had their hands on it?

it might not have been a lie… e…g perhaps, another customer has asked to see the unit… and had open the box for that reason - so it wasn’t a returned unit, or even a demo.
(I’ve see this in various stores… where they can’t have all models on display etc)

I do get the frustration though… the main ‘issue’ with an opened box, is you cannot know the reason for it… you dont know if its a demo, return units, etc.

but, its tricky for local retailers too…
as @plragde mentioned customers can these days return things for no reason, they can just test it… etc … and most customers won’t ‘accept’ restocking fees or such like.

its ok, for big companies like thomann, they can afford to take a hit on their margins, but not so much for local retailers.

protrusion · 2024-01-26T15:05:51.778Z

Local big-box retailer had two Digitakts, both with the seals broken.

One had a LaCie power supply inside instead of the Elektron one. The other had a couple of projects from like September 2023 where somebody had recorded and sliced up some guitar licks.

The sales people were trying to sell both of them as new. Grudgingly, once a manager was there, they admitted that maybe the “LaCie power supply one” had been in a customer’s hands for a while.

Like others here I can see both sides to this. Having worked retail, I can imagine that salespeople actually cognitively/psychologically/grammatically/linguistically loosen their own internal definitions of “brand new” to describe items that they expect to work fine. It’s just too bad when they go too far or there’s no wiggle room to get a discount for open box / returns … or when the original contents aren’t even in the box anymore!

I also wonder if some of these stores still have policies where employees can take a unit home for a while and try it out and put it back in the store as new… or if they have to buy it at employee discount but then still have the return policy to bring it back into inventory with a full refund.

kairos · 2024-01-26T18:54:28.196Z

Such common practice now… Anyone finding a retailer that doesn’t do this should give them some loyalty. Thomann are no better in my experience - I’ve been sent open-box as new twice with no apology when challenged, just ‘if you don’t want it, send it back’

Speaking generally, I still think it’s best to support local stores, particularly if you can try stuff out before buying, making the whole returns shenanigans unnecessary. Just be friendly but firm that you will only accept factory sealed stuff

Landings · 2024-01-26T19:08:49.461Z

If i was to buy something really expensive then i would want the Managers word not the assistant that it was A stock. If he lies his job could be on the line.

schoolbabyboy · 2024-01-26T20:22:16.216Z

thetechnobear:

it might not have been a lie… e…g perhaps, another customer has asked to see the unit…

does this happen? who is walking into a retail store and demanding a new box be opened so they can look at it? nobody at a retailer ever thought of a “you break the seal, you bought it” policy? thats just kinda dumb business tbh

error.eyes · 2024-01-27T03:32:31.045Z

I haven’t read the entire thread so I may have missed it, but I think it is OK to call the music shop by name. This is not a situation where privacy and confidentiality is at stake. A shop is publicly trading organization, and as a benefit to the public (and in a way to the shop), it is good to inform of who is doing anything questionable.

I understand, and you clearly stated, that this is a rant. That said, I think it’s good to share these things.

NinjaBaseballBatMan · 2024-01-27T04:00:42.416Z

When this happens to me, I let them know and say I ordered a new item not an open box and ask for a price adjustment to reflect that it isn’t new or a return label.

operon · 2024-01-27T06:44:11.256Z

I bought a brand new MC-101 from a big online shop in EU. When I got the package, it looked like the box was pretty much beaten up and it was fixed with adhesive tape. When I opened it, there was even a sheet of paper detailing what the previous owner issues were with this unit and why it was sent back. So they must have forgotten this when they sent it to me.
No wonder I was really mad with this and they told me they will send a “real” brand new unit this time. I said - no thank you, I just want my money back and that was it…

gekkonier · 2024-01-27T06:52:46.851Z

There is just one big music shop in Vienna, there is no need to call out.

I just needed to vent out, because such things are giving me stomach ulcer if not let go.
If I call this shop by name it could be possible to get charges filed for defamation.
I wasted enough time.

First they wanted to sell me an 707 where the box was totally destroyed - they went and got me another one, box looking good, second was a polyend play that was opened and after inspecting the contents: the unit was bent like it was on a stove - didn’t buy it, I have a digitone here which was opened. I thought okay, no problem - after a while I noticed a hair in the display - no wonder it was sent back - I will fix it for myself, and now this, another box taped together, like: I don’t care, mofo!
All bought not online (or not at all…), in the shop, there. To support local retailers.

Meanwhile I’m calm and made my decisions. I will support local shops as good as I can, but not this one in particular. I had this there more than once, and it’s enough.

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movement · 2024-01-28T00:22:27.877Z

nah. it’s misleading and i’ll call out any store that does it.

Kirz · 2024-01-28T00:31:15.722Z

even after brexit I can order pretty much anything from eu and return without any problems even on the 29th day. why not other known eu online brands? thomman for example?

reeloy · 2024-01-28T00:37:11.143Z

…sure…but don’t cry, if there are simply no next corner local music stores left anymore…there, where u were able to touch and try out various music gear anytime u want it…