A livid Elektron "customer"

DC_astro · 2014-09-03T21:30:55.000Z

I feel lucky.Got mine from Nova Musik via e-bay back in late June. It took 4 days to arrive!!

natallica · 2014-09-03T22:00:24.000Z

I finally gave up and cancelled my pre-order at Sweetwater (luckily they don’t take money down) and just ordered direct Monday evening. It’s going to arrive tomorrow.

I wish I had found the various threads on here back in July so that I would have understood that I could have just ordered from Elektron and that dealers would be without stock for a long time.

Royalston · 2014-09-03T22:02:35.000Z

Vinja, Im glad you’re hassling someone over there to get our order through- thank you! We can’t order direct in Australia, and our local retailers make the prices way higher than if we buy online. Let’s hope its worth the wait…

old_hydro_law · 2014-09-03T23:36:04.000Z

@natallica me too…

i was waiting for a month on sweet water. saw this thread. had the AR two days later

smh

its not really cool elektron…but the AR is so rad i aint even mad at em

maybe for telling sweet water the dates lol

Aday · 2014-09-09T02:06:34.000Z

I’ve had a Rytm on order for 8 weeks from a local shop, elektron seem to be keeping them in the dark as to the delivery date, and not shipping many, if any units, all the while they show “in stock” on their web site. if I had to guess electron are controlling volume in hopes people order direct from them to maximize profit. or the distribution channel are hedging orders to order in volume. in any case its not a good situation for then end customer. I’ve since canceled my order and will not purchase a new unit, at this level of frustration I will probably wait till a local second hand appears.

DR_Strangeknob · 2014-09-15T23:43:41.000Z

Still waiting.

Royalston · 2014-09-16T02:05:10.000Z

Same. “next week” apparently. We’ll see…

owensands · 2014-09-18T17:56:52.000Z

eh dont feel bad. Ive had mine for a couple months(from JRR too) and today it died when I fired it up. Sad day indeed.

subbz2k · 2014-09-19T22:33:20.000Z

Well, i orderd my Rytm from Elektron directly and I also got a discount from them directly. So no need for a retailer just because of Discounts! I dont wanna tell who specifically sold it to me because im pretty sure that they dont want to do this all the time, maybe i was just lucky talking to the right person …

But i also waited a bit for my Rytm to arrive - although i bought it as it was in stock. I live in germany so Sweden is not that far away, but it still took about 3 weeks as i can remember. And it was said to me that it will be shipped within a few days.

But now comes the really amazing thing: I was compensated for the delay from Elektron with their first Soundset for the Rytm! This was an awesome action from them that i really did not expect - as they already gave me a discount in the first place. And after reading here how long you guys had to wait for your units im really shocked - and somehow feel a bit bad that i was served so amazingly well by Elektron …

I will buy directly from Elektron in the future again thats for sure! They really care for their customers. I dont tell you lies, it is true what i have written above. I just wanted to share this different experience with them because i really dont liked how some people jugdged Elektron here just because their local retailers did not get it. Elektron is a nice company and dont forget guys: They still handmade their machines !! And how they threated me with my order is better than anything i ever experienced so far.

So big thumbs up to Elektron for this! They do not only make amazing machines but they do also care for their customers - at least they do their best and although they are still relatively small compared to other companies on the market i experienced that they do their job very well. So again: Thanks Elektron!

nightfade · 2014-09-19T22:43:10.000Z

From pre-order my AK took five and a half months to arrive, so I can relate. The AR is worth the wait though

subbz2k · 2014-09-19T22:47:34.000Z

""nightfade"":

… A few weeks isn’t so bad and the AR is worth the wait

Yeah thats exactly what i tried to say with my broken german English

I was really amazed how good Elektron handled my order although i got a discount from them and i was even more amazed as i was compensated with the 808 Kit because i had to wait 2 weeks more than expected. So i dont really think that the problems described in this thread are directly related to Elektron. I will buy from them directly again. They really have done their best in my case to make a happy customer and my AR is in perfect condition as well

subbz2k · 2014-09-19T22:49:18.000Z

@nightfade:

You edited your post faster as i was able to reply to it
Nah ok, gets off topic. Sorry for that

DR_Strangeknob · 2014-09-19T23:33:06.000Z

Well they better send me some fly shit. I ordered it from control voltage in Portland OR MONTHS ago. Still not here.

nightfade · 2014-09-20T01:05:54.000Z

""subbz2k"":

@nightfade:

You edited your post faster as i was able to reply to it

Not quick enough it seems

jaekae · 2014-09-20T22:46:50.000Z

When i ordered my AK they sent it the same day and i got it with ups door delicery the day after, and exactly the same with my AR that i got last week good thing to live in sweden when you want stuff from elektron