A livid Elektron "customer"

[Accent]

@""mokomo""

I read somewhere that retailers get the units from elektron at something like 30% less than the elektron.se price. Some users would prefer that profit margin goes directly to elektron shop than to a middle man distributor. It isn’t difficult to understand how retailers can afford to offer discounts given their profit margin.

for out of stock items elektron should have a queuing system in their shop, where you can pay a deposit (or in full) in advance, and there is a reliable date provided of when your unit/units in general will be available.

And if I buy used, neither Elektron nor the distributor see any money.

I get it, it’s the reason I at least purchased my MDUW, MNM, and OT new. I did not purchase them direct and maybe I should have, but I also would prefer to deal with a domestic option, especially if there were any issues with the unit-I’d rather let them sort it out with some sort of guarantee that wouldn’t potentially mean I’d have to eat the cost of sending a unit back and forth to Sweden. I’m sure I’m not the only one who considers these things in making a purchase.

If I had waited 4 months, I could have saved $400 on my MDUW. Two months after I bought it Elektron dropped the price by $200. Two months later they had a “back to school” sale and took another $200 off the price. After lusting after one for 2 years, another few months wouldn’t have been a big deal, but I thought to myself that it was ok because that money was going to support the company. By the same token, I was happy to make my last Elektron purchase through JRR because I would like to support the little guy and give my money to them if my sale is being made domestically, instead of Guitar Center or Sweetwater.

If had purchased directly through Elektron, I would have had the same wait, maybe just a few weeks shorter, with the same poor communication and delays, and I would have paid in full for the experience. I thought a lot about canceling my order and buying used, and I could have probably gotten my OT for less than I paid with a discount from JRR, but did not cancel it because I wanted that money to go to Elektron and JRR to further support them.

That said, I probably won’t buy another Elektron from JRR, but it is because of the way that Elektron have jerked them around and send them only a handful of units at a time. I will still buy new gear from JRR in the future however. As for Elektron, the experience soured me on them enough that I can’t say I will buy any more of their products new. I guess that when I cough up over a grand for something, I have some expectations that it will be provided in a timely manner, or with realistic status updates (there is a big difference between two weeks and six months…) if there is to be a delay.