On May 2nd I pre-ordered an AR from JRR. I paid $1274.00 for the unit. JRR’s initial order was for 25 units.
On May 14th, I emailed Elektron, after being concerned that only direct orders were being given priority.
Hello Elektron,
I placed my order on May 2nd through JRR shop, Rob @ JRR was my sales person. I believe I am number 15 or 16 on their initial purchase order of 25 units. The funds have already been taken out of my bank account, so I am hesitant to cancel my order and setup a new direct order through the Elektron store.
Is it possible that Rob can setup an order based on my position in the waiting list? Or will JRR be receiving their initial 25 units in a similar timeframe as the next batch of direct orders? I am looking for the quickest solution possible.
Thanks in advance!
-Vince
Here was there response:
Hi Vince,
Glad to hear from you and thank you for supporting Elektron! The demand for our Rytm is incredible, so to the extent that we have a very hard time keeping up with orders as you might understand.
It would be highly inappropriate for Elektron to both comment nor make suggestions on how an end customer should purchase our gear, especially since you initially have chosen to support a retailer of ours. We like to keep a good relationship with both our end customers and our retailers and so, I can only recommend you to stick with your order at JRR.
We also do not reveal any shipment information to someone who is not initially and directly involved in the business aspect of a transaction so please ask JRR for any delivery times as those are the ones you are conducting the business with.
My deepest apology for the wait.
Thank you and hang in there, you will get your unit!
Daniel
So I followed their advice, and I hung in there. (I wish I had never done this, and had just ordered directly).
Fast forward the rest of the summer (75 days), and still no Analog Rytm! So on July 22nd, I sent out another email.
I ordered my Rytm 81 days ago from JRR (I paid in full). I think I am like #2 in line at this point. They haven’t heard from you guys in a few weeks, or received any shipments.
Can you PLEASE send like 3 units to JRR. I’ve waited all summer for this machine!
Thanks
On July 30th, I received this email from Benny @ JRR:
Hi Benny,
Devon here.
More Rytm will hit LA in about 2 weeks, but that could be sooner.
Let’s keep in touch about it.
I’ll have 3 that can go to JRR, maybe more, but no less.
You may pass this info along to your patiently waiting customers.
Thanks Benny,
Devon
Elektron
On Aug 19th, after not hearing anything yet again, I decided to call JRR. They tell me they have been in the dark. So I call Devon @ Elektron in LA. He apologizes and says its possible my unit will ship at the end of next week.
All this time, I could have canceled my order and received a unit by just ordering directly. Of course I didn’t at the suggestion of Elekton (just hang in there!).
Elektron was disingenuous with me. They told me to stick it out with my retailer (which I did) three months ago, and that I would have my unit! This is not the case. On July 30th, after 90 days of waiting, they then gave me the false hope that my unit would be here within two weeks. That was a week ago. They now don’t know when the next batch will ship.
I feel like an asshole for having been duped for so long. Maybe one day I’ll get a machine, but I doubt I’ll ever be, “an Elektron fanboy”. I was very patient and polite for the entirety of the summer, but that has now come and gone, and I must vent my anger and frustration in hopes that you get the message.