I’ve just submitted a help ticket–my first and hopefully last one–and I’m wondering if anyone has any ideas or suggestions while I await a response. I purchased the MD second hand so there’s no warranty but I’m hoping Elektron will still be able to work it for a fee. It’s otherwise in great shape.
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For the last few weeks, the MD has randomly shut down in the middle of a jam and when I boot it up, it comes on but freezes on the opening/Elektron logo page. For the most part, it eventually comes on fully when I reboot it a few times but even that’s not working anymore, which means it’s totally unusable. I’ve launched it in test mode and confirmed that the hardware is working correctly and tried a soft reset but that didn’t solve the problem. I would try an empty or factory reset but I don’t want to lose my work and I can’t export the kits, patterns, songs, etc because obviously it’s not turning on.