Just wanted to share (and possibly warn people) about my experience with a brand new Analog Keys I sent in for repair.
I bought the Keys from a local shop in Toronto, Canada. It was their last unit - and as we now know the keys have been discontinuued, so there’s no way to swap it out for another unit.
Right from day one, there was a (relatively minor) issue with it, where the leds over 3 of the keys wouldn’t light up. Not a huge deal, but, I decided to take the unit back to the original shop for repair. As the unit is still under warranty, it had to be sent to an official support location, which unfortunately for us Canadians is all the way down to LA in the states.
To Elektron’s credit (or possibly the shop I bought it from) the shipping costs were covered. So that’s good. But, it’s been something like 2.5 months and counting and I still haven’t gotten it back.
I contacted the local shop a few times and they said it usually takes a bit of time, but not usually this long. I’ve also contacted Elektron as well and they have said similar things, and apologized for the delay - but still, this seams like a pretty unreasonable amount of time to get something repaired!
Anyway, I just wanted to post this so that people who rely on their gear for a living might give pause when getting an elektron box, at least in Canada. For me, it’s more of a hobby, so ultimately it’s not a huge deal. But just throwing this out there so people know what they might get into here if they ever run into something requiring a warranty repair.
I guess they give you a 3 year warranty because they know how long the repairs will take? Lol!